FAQ

  • Do I have to use the repair shop my insurance recommends??

    No, you have the legal right to choose the repair facility for your vehicle. While insurance companies may suggest preferred shops, the final decision rests with you.

  • Are your estimates free, and do I need an appointment?

    Yes, we offer complimentary estimates. While appointments are appreciated, walk-ins are welcome during our business hours.

  • Can you match my paint color exactly?

    Absolutely! We use advanced color-matching technology and techniques to ensure a seamless blend with your vehicle’s existing paint.

  • Do you provide a warranty on your repairs?

    Yes, we stand behind our work with a lifetime warranty on all repairs for as long as you own the vehicle.

  • How long will the repair process take?

    Repair times vary based on the extent of damage and parts availability. We provide an estimated completion date and keep you informed throughout the process.

  • Can I get additional work done while my car is in the shop?

    Certainly. If you’d like to address other issues or enhancements, let us know when you drop off your vehicle, and we’ll coordinate accordingly.

  • Do you work on all makes and models?

    Yes! Our team is experienced with domestic and imported vehicles, including specialty and high-end models. If you have a unique vehicle, feel free to contact us—if we don’t service it, we’ll help refer you to someone who does.

  • Are your technicians certified and insured?

    Absolutely. Our technicians hold I-CAR certifications, and we are fully licensed and insured. This ensures safe, reliable asphalt-level repairs you can trust.

  • How much do estimates cost, and do I need an appointment?

    We offer free estimates—no appointment required. Most walk-in estimates take 10–20 minutes, though written quotes may take longer. Highly accurate quotes usually require an in-person inspection.

  • Can I choose OEM or aftermarket parts for repairs?

    You have the right to select OEM parts if they weren’t factory installed or if you’re willing to cover the cost difference. We’ll work with your insurance to cover “like kind and quality” parts and explain your options.

  • How long will my repairs take?

    Repair times depend on damage severity, parts availability, and insurance approval. Minor jobs may take a few days, while major collision repairs can take 1–2 weeks—or longer for rare parts. We give you a timeline after initial inspection and keep you updated.

  • Do you assist with insurance claims?

    Yes, we work directly with all major insurance providers to handle paperwork and communication—making the process seamless for you. We’ll also help you understand coverages, deductibles, and what to expect in the claim process.